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Branch Operations Coordinator

Overview:
Performs the operations and service functions of the branch, including adherence to all security, reconciliation, monitoring and balancing policies and procedures. Specializes in our branch customer experience through lobby management, transactions, and servicing for retail and business customers.
Primary Responsibilities:
  • Perform operational duties for the assigned branch, to include:
  • Function as the Vault Custodian
  • Complete branch currency ordering, and maintain negotiable inventory.
  • Function as the ATM Custodian, to include balancing
  • Perform sporadic cash counts for ATM and Service Associates
  • Coordinate truncated work
  • Maintain appropriate audit logs for the branch.
  • Maintain forms / files in branch send documents monthly to analysts for testing
  • Perform over-rides and approvals for the Service Associate role.
  • Ensure adherence to and education of all policies and procedures
  • Ensure compliance with operational, security and control policies/procedures, preventing fraud and protecting customer assets.
  • Perform servicing and transaction duties.
  • Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
  • Promote an environment that supports diversity and reflects the M&T Bank brand.
  • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
  • Complete other related duties as assigned

Scope of Responsibilities:
The position is responsible for interacting with appropriate areas of the Bank to ensure branch-related operational issues are resolved efficiently and accurately.
The position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner.
The position serves as the primary focal point for daily operational activities.
It is important for the position to stay current on operational changes and demonstrate good risk management decisions to assist the branch in managing preventable losses and reduce fraudulent activity.
Education and Experience Required:
High School Diploma or equivalent (GED) and a minimum of 1 years proven retail branch experience or proven customer service operations management experience.
Proven ability to demonstrate exceptional customer service
Strong organizational, time management and prioritization skills
Ability to interact with varying customers (consumer to small business) and to effectively handle difficult customer conversations.
Education and Experience Preferred:
Associate's Degree
Notary public license
Bilingual based on branch needs
Fundamental understanding of branch profitability
Physical Requirements:
Ability to stand for long periods of time
Prolonged use of hands and fingers
Ability to lift light to heavy objects weighing 5lbs to 30lbs
Ability to read fine print
Ability to interact with customers in an open face-to-face work environment
LocationNew York
Guilderland
 

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